About our Guinea Pig Hotel

By booking with us you agree to the following terms and conditions.

1) All guinea pigs are boarded purely at the owners own risk.

2) Happy Tails & Trails reserves the right to refuse any guinea pig that shows any sign of illness, disease or injury. We are unable to accept any guinea pig if it has a contagious illness, skin condition or parasites for the health and safety of our other guests.

3) Any medical needs MUST be disclosed at the time of booking and steps to handle these agreed in writing with Happy Tails & Trails.

4) If your guinea pig becomes ill whilst staying with us we will inform you or your emergency contact immediately. 

5)  Happy Tails and Trails accepts no liability for the death of a pet in our care as when they stay with us they will be in a safe and secure environment. If your pet sadly passes away whilst with us we will contact you first (then your emergency contact if there is no response) to discuss your wishes for your pet.

6) Happy Tails and Trails accepts no liability in the event of a guinea pig escaping from its pen into the garden. In the unlikely event of this arising we will contact you and take further instructions of what steps you would like us to take.

7) A £10 a week non refundable deposit is required at the time of booking to secure your dates. 

8)  The balance must be paid in full by bank transfer before or cash on the day of arrival. We do not accept guinea pigs without payment.

9) Any cancellations during our peak period will be subject to a 50% charge. 

10)  Collection and drop off are by appointment only to be arranged at the time of booking. If you cannot make the collection/pick up time please contact us as soon as possible and we will try our best to arrange another suitable time. If you do not collect your guinea pig on the day stated you will be charged our daily fee for every day you are over. If you do not collect your guinea pig within 14 days without reasonable contact we reserve the right to try and rehome them and will seek to recover any costs from yourselves.

11) If you collect your guinea pig before the date agreed when booking you will still be charged the full boarding costs.

12) Our costs cover hay, fresh fruit and vegetables but not daily dry food. Please bring this with you.

13)  By accepting our Terms and Conditions you give us permission to use any pictures/videos of your guinea pigs enjoying their stay on our social media. If you would prefer we didn’t please advise us of this.

14)  Please let us know if you would like updates on your guinea pig during their stay we are happy to do this via email or text. 

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